St. Joseph County Customer Satisfaction Survey

St. Joseph County Launches New Website with Customer Satisfaction Survey 

August 22, 2017 

St. Joseph County has launched a newly redesigned website accessed at  Upon visiting the new site, it’s easy to notice the updated design and restructured navigation, complete with dropdown menus, quick links and intuitive navigation.  The new site is part of the County’s continuous goal to improve the delivery of information to its residents and extend the reach to more mobile device users. The redesigned site incorporates a brief customer satisfaction survey on the home page to engage the community in providing feedback about how county services can improve. 

Take the Survey!

“The goal of the redesign was to improve transparency of County government and make information easily accessible to our residents,” said County Commissioner, Deborah Fleming. “Our online visitors will now experience a more vibrant and easy to navigate website, allowing quick access to many of the services the County provides.” 

“The public can expect expanded communication through the website and other social media outlets,” explained Fleming.  “As the forms of online communication continue to expand, the County will utilize those platforms that make the most sense and benefit the community.”  The new site also has a link to a customer satisfaction survey.

The project was started in 2016 and was successfully launched through the collaboration and efforts of all County departments.  “All County departments worked together to provide the content for the site and tried to improve the delivery of information to make it easier to find,” said Bill Schalliol, Economic Development Director.  “We will continue to make improvements and refinements to the site.  It is viewed as a major tool to communicate and work with the public.”

Following a request for proposals, the County teamed with Mike Hamann, County Auditor and CivicPlus, a national leader in government website development with numerous government, non-profit, and education clients across the US.  The company has been recognized by various organizations for its creative and unique websites.  “CivicPlus was an excellent partner and provided us with the tools we needed to easily maintain the site, allowing County staff to quickly make changes to provide current information to the residents,” said Schalliol.  “CivicPlus went above and beyond our expectations and fully delivered on everything they promised.”

One of those promises was a fully mobile-responsive site incorporated with the launch of the website.  “No matter what device you access from you will find it easy to get the information you need,” elaborated Schalliol.  “The site is easily viewed from your mobile phone, tablet, laptop, or desktop.  We encourage you to go to our website and complete the County customer service survey today.”

“St. Joseph County is proud of the new website,” said County Commissioner, Deborah Fleming.  “Through the combined efforts of all County departments and the project management of Economic Development Director, Bill Schalliol we have a website that allows us to communicate and provide information to the community in an easy to use format.”